Refund policy

We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.

To qualify for a return, your item must be in the same condition as when you received it—unworn, unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, please contact us at shopify@dreamkeytrading.com. Note that returns must be mailed to the following address: [Insert return address].

If we accept your return, we will send you a return shipping label along with instructions on how and where to send the package. Items returned to us without prior request will not be accepted.

If you have any issues with returns, you can contact us at shopify@dreamkeytrading.com at any time.

Damage and issues
Please inspect your order upon receipt. If any items are defective, damaged, or incorrect, contact us immediately so we can assess the issue and make corrections.

Exception / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous substances, flammable liquids, or gases. If you have any questions or concerns about specific items, please contact us.

We regret to inform you that we do not accept returns for discounted items or gift cards.

Exchange goods
The fastest way to ensure you receive the items you need is to return the ones you already own. Once your return is accepted, purchase the new items separately.

EU 14-day cooling-off period
Despite the above provisions, if the goods are shipped to the EU, you have the right to cancel your order or return the items within 14 days for any reason, without needing a valid justification. As mentioned above, the items must be in the same condition as when received, unworn or unused, with tags attached and in their original packaging. You will also need a receipt or proof of purchase.

Refund
Once we receive and inspect your return, we will notify you and inform you whether the refund has been approved. If approved, you will automatically receive the refund within 10 business days via the original payment method. Please note that your bank or credit card company may also take some time to process and issue the refund.
If more than 15 working days have passed since we approved your return, please contact us via shopify@dreamkeytrading.com.